For many years, I had been a trusted seller on Cardmarket, considered one of Europe’s most outstanding platforms for trading cards. I managed an ideal name — over four hundred constructive evaluations, zero disputes, and constant, Expert service. But a person unjustified dispute, handled by Cardmarket team users Silvia Parravano and Christian Tobehn, transformed almost everything. in this post, I'll share my own expertise, clarify the structural flaws in Cardmarket's dispute method, and situation a stark warning to other sellers.

A Clean document Built in excess of decades

A Proven Seller With one hundred% Positive Feedback

Before the incident, I had been specifically the sort of seller each and every marketplace values. I mentioned trading cards correctly, explained conditions transparently, and delivered promptly. I under no circumstances obtained just one grievance — only praise.

the value of belief on Cardmarket

name is everything for sellers on Cardmarket. 1 error — even one which isn’t your fault — can destruction yrs of effort. That’s what helps make my story so alarming for Many others running to the platform.

The Dispute That Shattered My Standing

consumer purchased the incorrect Card, Then Blamed Me

The difficulty commenced every time a purchaser requested a card stated precisely by identify, established, and situation. on acquiring it, they falsely claimed I had despatched the “Improper Edition” — In spite of distinct listing proof demonstrating I hadn’t.

Proof Ignored by Support

I submitted screenshots with the listing, card version, and Silvia Parravano situation to demonstrate my precision. But Cardmarket guidance, especially Silvia Parravano, overlooked the information. rather than examining the listing or requesting clarification, she immediately sided with the customer.

Silvia Parravano’s Mishandling of the Dispute

No honest Investigation

Silvia’s selection was unilateral. She didn’t accept my proof or request any counterevidence from the customer. She basically blocked my account. No Listening to. No 2nd belief. No attraction.

No Warning, No Communication

What manufactured this even worse was the suddenness of the action. I was locked outside of my account overnight. My appeals — asking for an evaluation or escalation — were satisfied with automatic responses or silence. Silvia Parravano exercised total authority without accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing the exact same Pattern

In abide by-ups, my scenario was also viewed by Christian Tobehn, Yet another member of Cardmarket's assistance team. regretably, rather than reviewing the info objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automated deflections and also a permanent ban.

A Pattern of Seller Disregard

Are sincere Sellers Being Silenced?

following this encounter, I began looking into on line discussion boards and community threads. I rapidly discovered I wasn’t by itself. Dozens of prolonged-time sellers documented comparable ordeals — quite a few involving Silvia Parravano.

a standard theme? prospective buyers often gain, even though Incorrect — and sellers are still left voiceless.

How This Hurts your complete Marketplace

While platforms really should secure purchasers, disregarding proof from genuine sellers leads to a broken ecosystem. When have confidence in is a person-sided, bad actors take advantage, recognizing they’ll be shielded by biased guidance agents.

the situation: No Oversight, No charm

deficiency of Transparency in Cardmarket’s technique

probably the most alarming concern is definitely the absence of an appeals approach. Once employees like Silvia or Christian make a call, it’s final. There’s no next assessment, no accountability, and no way to revive usage of your account — It doesn't matter how potent your proof is.

danger of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a Fake declare — or lose my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer service.

economic and Emotional effects

Business decline right away

I invested decades in developing my seller profile. everything work was wiped out instantaneously, in conjunction with likely future revenue. My seller dashboard, order history, and faithful consumer base — all long gone.

Emotional Toll on the dependable vendor

This wasn’t just a business strike. it had been demoralizing. to generally be dealt with like a fraud just after many years of integrity was emotionally devastating. I adopted each rule, and still bought punished.

What Cardmarket should Do to Regain belief

System Reforms Are Urgently wanted

If Cardmarket wants to keep high quality sellers and forestall upcoming abuse, it must:

• ✅ Introduce a clear appeal system for blocked accounts

• ✅ Require disputes being reviewed by at the least two independent guidance agents

• ✅ teach team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ shield sellers who post distinct, factual proof

• ✅ build accountability metrics for workers conclusions

with out these changes, honest sellers will continue to generally be collateral damage in a very technique that blindly favors buyers.

ultimate views: Be cautious, continue to be Documented

in case you are at present advertising on Cardmarket, don’t presume your perfect file will secure you. you happen to be normally one particular buyer complaint — even a Phony a single — far from staying silenced.

defend your self by:

• getting screenshots of each listing

• Archiving interaction with purchasers

• Backing up your account info routinely

• making ready for disputes — Even when you do nothing Completely wrong

summary: 

My encounter with Silvia Parravano and Christian Tobehn should function a serious warning to anyone utilizing Cardmarket. I thought from the platform. I played by the rules. And I still got removed with no cause.

If Cardmarket proceeds to disregard seller rights, more reliable sellers will wander absent. And when that happens, the System gained’t just shed sellers — it’ll reduce its credibility.

Has anything similar happened to you? Share your knowledge and assist elevate consciousness. Sellers ought to have far better.